Nadine Dilong SPA+CLINIC has just received official word that, effective 15th October 2024, Cynosure Australia will transition from their current direct model to a distributor model in Australia and New Zealand. EBOS Aesthetics Pty Ltd, trading as Cryomed Aesthetics, will be the exclusive distributor for the Cynosure portfolio in Australia and New Zealand.
Cryomed will exclusively manage the sales, clinical education, marketing, promotions and servicing of all Cynosure products in ANZ on and from 15 October 2024. Alongside Cryomed’s established presence in the ANZ medical aesthetic market, the company was also appointed as the exclusive distributor of Lutronic products in July 2023. This appointmentsolidifies Cryomed’s position as the leading distributor in the ANZ market and the most suitable partner for the new Cynosure Lutronic organisation.
Cynosure Lutronic represents the uniting of two leading global providers of energy-based medical aesthetic devices, dedicated to elevating global aesthetic standards through innovation and enhanced patient outcomes. With a market-leading portfolio, our priority is to partner with top-tier distributors to ensure a seamless experience for practitioners and their patients. Sharing similar values and a commitment to exceptional customer service, we are pleased to partner with Cryomed for this new chapter of Cynosure in Australia and New Zealand.
Bebe Teo, Senior Vice President, Cynosure Lutronic APAC
I am very proud and excited to announce Cryomed Aesthetics will become the exclusive distributor for Cynosure Australia. Our distribution partnership with Lutronic began in July 2023, and we’re excited about the opportunities this expanded partnership with Cynosure brings for our partners in Australia and New Zealand. The combination of Cynosure and Lutronic’s premium and cutting-edge technologies, will significantly expand our portfolio and offer an extensive range of innovative aesthetic solutions. This strategic alignment not only solidifies our market position as the leading aesthetics distributor in Australia and New Zealand but also reaffirms our commitment to delivering advanced technologies and exceptional service to our partners
Krystian Szuba, General Manager of Cryomed Aesthetics
What This Change Means To Customers
1. Enhanced Customer Service: Cryomed’s highly trained and experienced customer sales and clinical teams will provide expert support and product knowledge, ensuring customers receive exceptional service and prompt assistance for all Cynosure device enquiries.
2. Improved Technical Support; With service technicians located in every state, Cryomed’s broad network of service specialists will be trained and resourced to deliver timely and efficient technical service solutions, to minimize system downtime and clinic disruption.
3. Streamlined Operations: As ANZ’s leading aesthetic energy-based device distributor Cryomed, is based in Sydney and also has offices in Melbourne, Brisbane, Perth and Auckland. Cryomed has achieved its market position and built its strength based on a dynamic and diverse team of expert industry professionals with extensive experience in the medical, cosmetic and aesthetics fields. With over 10 years’ experience servicing the ANZ market, Cryomed understands the needs of small to large aesthetic businesses and importantly prioritises the delivery of exceptional return on investment for its customers.
What to Expect:
Both Cynosure and Cryomed are committed to making this transition as seamless as possible for their valued customers and partners. Over the coming weeks, Cynosure and Cryomed will provide guidance and/or reach out to transition Cynosure’s current customers and partners to Cryomed for all service, clinical, sales and other account enquiries.
For any questions or additional information, please contact Cynosure Australia on +612 9484 4546 or email them at infoaustralia@cynosure.com
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