material At Kitomba we’ve focused on designing software specifically for the hair and beauty industries for almost two decades. We truly understand what you need, so we’ve got all the essentials – an appointment book, point-of-sale, client cards, reporting, marketing and stock management. We’ve also developed the advanced features beauty businesses need to truly create the perfect client experience that ultimately means happy, loyal clients that help you maintain a thriving salon, spa or clinic. See how we can help you achieve your goals.
Your client experience starts before their arrival
Your client experience starts before a client arrives at your salon, spa or clinic. Increasingly clients want to book online, in fact, 12% of all appointments are booked online and that number is only rising.
Our Online Booking is full of functionality that’s designed to make your client experience the best it can be. Decide which staff, services, packages and times are available and if you’d like to show prices and descriptions. Design your Online Booking page to reflect the style of your salon, spa or clinic, and utilise our smart technology to ensure staff capabilities and service durations are accounted for while staff with the most time available receive bookings before others.
Motivate your team with targets
Targets are a fantastic way to motivate, inspire and empower your team, and a happy, motivated team is going to provide great service to your clients. With Kitomba, setting and tracking targets is super easy. You can set the same target for everyone, or create targets customised for each individual to ensure they’re realistic and actually drive them to deliver the results you want. You can also give your staff the power to track their own progress towards their targets using any device. That way they can see where they’re at and be proud of their achievements or feel motivated to push to reach their goals.
Store important client information and keep it up to date
Every business is different, so you need to be able to record the details you need to know about your clients. We help you organise your client information so you can deliver a highly personalised service. Store all the details you need and find them quickly using Kitomba’s customisable Client Cards. This ensures your staff can pick up conversations where they left off and view your clients’ history, preferences and balances.
When a new client visits your salon, spa or clinic, or if it’s time to update a client’s details, Kitomba saves time and reduces paper with our Give to Client feature. It allows your clients to enter their own details into their Client Card using any device. When using Give to Client, Kitomba 1 goes into ‘client mode’ so the rest of Kitomba 1 is locked down, keeping your business and other client information secure.
Offer a fantastic client consultation
Offering a comprehensive client consultation is so important. It helps you to understand your client’s goals and expectations and gives your client more insight into what they can expect.
We have released a brand new feature – client forms. Now you can go paperless by creating custom digital forms for client consultations, consent and collecting information such as medical history. Forms can then be completed and signed by clients on any device and are automatically saved to their Client Card.
The ability to take before and after photos to track progress or see what a client wants to achieve is easy too. You can take or upload photos and save them to their Client Card so they’re easy to find whenever you need to refer to them.
Kitomba 1 provides secure, cloud access to your Client Cards which means your staff have the ability to quickly find the information, forms and photos they need without having to search through paperwork. Available on any device, they can offer a personalised, seamless consultation right from a treatment room.
Provide flexible payment options
Offering multiple payment options gives your clients flexibility while guaranteeing future appointments and income, giving you financial security and freedom. Concessions are a great way to let your clients prepay for a number of services in advance. Create and customise the concessions you’d like to offer your clients and let Kitomba record the redemptions.
We’ve partnered with Salon Pay to provide Memberships. Salon Pay makes it easy to encourage your clients to visit more regularly by offering extra value in the form of memberships. Create fully customised memberships, so you can decide what works best for your business and your clients. Your clients will love being a VIP and you’ll love having a full appointment book – and the security of future income!
Stay in touch with your clients
Regularly communicating with your clients is an incredibly important part of providing a great experience and developing loyal clients. Take the hard, time-consuming work out of it with Kitomba’s Automated Marketing. Set up personalised and targeted SMS’s or emails, then let Kitomba automatically send them to your clients at a specified time. You could send aftercare instructions to clients after particular services or automatically send clients a reminder to purchase more product with a link to your online store when you think they may need more.
Kitomba has everything you need to run a successful salon, spa or clinic, supported by the free, unbeatable support you want. To find out more about how we can help you create the perfect client experience, visit www.kitomba.com or call us on 1800 161 101.
